BIMei — Roles, Profiles, and Flows

Context, scope & quality policy
Responsabilidade do IM · Practice Manager — with practice leadership
Establish what the practice's QMS must cover and commit leadership to a quality policy clients can test.
Orientação embutida
ISO 9001 starts with context, not procedures.
Identify interested parties and their requirements (§4.2) — clients, planning authorities, insurers, staff
Scope the QMS to the services the practice actually sells (§4.3)
Publish a quality policy leadership signs and staff can quote (§5.2)
Planning — objectives & risk
Responsabilidade do IM · Practice Manager — quality objectives owner
Set measurable quality objectives and address the risks and opportunities that threaten or enable them.
Orientação embutida
Objectives must be measurable or they are slogans.
Derive objectives from the policy and client feedback (§6.2)
Risk-assess the delivery pipeline: fee pressure, novel typologies, software change (§6.1)
Plan changes to the QMS deliberately, never by drift (§6.3)
Resources, competence & documented information
Responsabilidade do IM · Practice Manager — competence and infrastructure
Resource the system: competent people, fit infrastructure, and controlled documented information.
Orientação embutida
Competence is demonstrated, not asserted (§7.2) — keep evidence per role, not per person.
Map required competences to the practice's role profiles
Control documented information: templates, standards, project records (§7.5)
Keep design tools and environments calibrated to project requirements (§7.1.3)
Design & development control
Responsabilidade do IM · Design leads — under the practice QMS
Run design production under §8.3 controls: planned stages, inputs, reviews, verification, validation and change control.
Orientação embutida
§8.3 is the clause a design practice lives in.
Plan design stages with explicit review, verification and validation gates (§8.3.2)
Hold design inputs complete before production: briefs, surveys, statutory constraints (§8.3.3)
Control design changes with impact review — fee, programme, compliance (§8.3.6)
Performance evaluation
Responsabilidade do IM · Practice Manager — audit programme owner
Monitor client satisfaction, audit the system internally, and put results in front of management review.
Orientação embutida
Evaluation closes the gap between the QMS on paper and the practice in fact.
Track client satisfaction with evidence beyond repeat business (§9.1.2)
Run internal audits on the processes that earn fees, not just the easy ones (§9.2)
Hold management review on a fixed cadence with decided actions (§9.3)
Nonconformity & improvement
Responsabilidade do IM · Practice Manager — corrective action owner
Treat nonconformities as system signals: correct, analyse cause, and improve the system that allowed them.
Orientação embutida
A defect repeated is a system choice.
Record nonconformities from project reviews, client complaints and audits (§10.2)
Fix the cause, not just the instance — then check the fix held
Feed improvement back into objectives and training (§10.3)